FAQ

Questions before you print?

Find quick answers about uploads, instant quotes, materials, privacy, printing, and delivery.

What file types do you accept?

We support common 3D model formats including STL, OBJ, STEP, STP, and 3MF. For the most accurate quote, STEP, STP, and 3MF files usually preserve model details better.

Do I need an account to get a quote?

No. You can upload a model and preview pricing without creating an account. An account is only needed when you want to save quotes, manage models, or place an order.

How is the instant quote calculated?

Pricing is based on model volume, material usage, print settings, infill, quantity, and estimated machine time. Tax and shipping are confirmed before checkout.

What materials are available?

We offer a range of common 3D printing materials including PLA, PETG, ABS, resin, nylon, and specialty options depending on the project and print requirements. Browse the materials page for the latest options and details.

How long does production take?

Production time depends on the size, material, and complexity of your order. Many straightforward parts are completed within a few business days, while larger or more detailed jobs can take longer.

Can I request special colors or materials?

Yes. If you need a specific color, finish, or material that is not listed in the standard options, reach out through the contact page and we can confirm availability for your project.

Are my uploaded files private?

Yes. Uploaded files are treated as private and are used only to generate your quote, prepare your print, and complete your order.

Do you check if my model is printable?

Yes. We run basic printability checks during upload, including issues like thin walls, model size, and geometry problems that could affect the final print.

Still need help?

Send us your question

Have a specific model, material, or order question? Contact us and we’ll help you choose the right option.