Privacy Policy

We respect your privacy and keep things simple. This page explains what information we collect, how we use it, and how we handle uploaded 3D model files.

1. Information we collect

When you use ProtoMass 3D, we may collect basic information such as your name, email address, and order details when you contact us or place an order.

2. How we use your information

We use your information only to:

Provide instant quotes and process orders
Respond to questions or support requests
Improve the website and user experience

3. Uploaded files (important)

When you upload a 3D model file (such as STL, OBJ, STEP, STP, or 3MF), the file is used only to:

Analyze geometry and generate a quote
Prepare and complete your print order

Your uploaded files are treated as private. We do not sell, share, or publicly display your models.

Files may be temporarily stored on our systems to provide quotes and fulfill orders. We take reasonable steps to protect these files from unauthorized access.

4. Data sharing

We do not sell your personal information or uploaded files. We may share limited information with service providers (such as payment or shipping providers) only as needed to complete your order.

5. Data retention

We keep your information only as long as necessary to provide our services, maintain your account (if applicable), and comply with basic operational or legal requirements.

6. Security

We take reasonable measures to protect your data and uploaded files. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your control

You can contact us at any time to request deletion of your data or uploaded files, where applicable.

8. Updates

This policy may be updated occasionally. Changes will be reflected on this page.

9. Contact

If you have questions about this policy or your data, please contact us.